NBK Launches New Updates for NBK Mobile Banking App

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NBK Mobile Banking App comes at the forefront of services providing customers with a simple and convenient way to make their transactions quickly and easily from the comfort of their homes. Therefore, NBK is constantly developing this service, enabling customers to make various services by themselves; thus, minimizing the need to visit branches.

To this end, the bank has recently launched a number of updates including enabling customers to update their information, including mobile number and e-mail using the NBK Mobile Banking App, without the need to visit the branch. It also launched eQMatic service for getting a queue number digitally through the App, as well as a campaign to reward the App users opting to NBK Push Notifications instead of SMS notifications.

Updating Information

Underscoring its care to provide the most advanced digital services to enable customers make all their transactions in an easy and convenient way, while ensuring their safety, NBK launched the enhanced information update feature through NBK Mobile Banking App, as part of the updates introduced in the new release of the app.

NBK Customers can now update their information, including mobile number and e-mail using the NBK Mobile Banking App, without the need to visit the branch.

To ensure the security and confidentiality of customers’ personal information, an NBK Contact Center Officer will call customers who updated their information via mobile within one business day from updating the information to verify their identity and the updated information.

eQMatic Service

NBK also launched eQMatic service via the NBK Mobile Banking App.

The new service helps to save customers’ time spent inside the branch by making their transactions as quickly as possible, and contributes to minimizing crowding inside the branch. This comes in line with NBK’s keenness to provide a more convenient experience to customers and maintain their safety, at the same time.

NBK also allows customers to easily book an appointment to visit any branches through the service page on the bank’s website nbk.com or via NBK Mobile Banking, and successful booking is confirmed by e-mail sent to customer.

Opting to Push Notifications

In an effort to increase its customers’ reliance on digital channels for their transactions and encourage them to use e-payment solutions, NBK launched a campaign that gives the chance to customers signing up to NBK Mobile Banking App or opting to NBK Push Notifications instead of SMS notifications to enter a draw on valuable prizes. This campaign comes in line with NBK’s commitment to reward its customers all year round, through a variety of campaigns, draws and prizes that are tailored to meet their needs and expectations.

The campaign starts on 26 April, and lasts for three months until 8 July 2021.

This campaign allows customers to enter a bimonthly draw on valuable Huawei prizes in case of one-time signing up to NBK Mobile Banking App or replacing SMS notifications with NBK Push Notifications. Additionally, the chance to enter the draw is also available for all customers who switched to NBK Push Notifications since it was launched in November 2020.

On this occasion, Hala Al Shoaibi, Head of Digital Service Quality Management, National Bank of Kuwait said: “We strive to enrich our customers’ banking experience, and aim to provide them with all means ensuring their convenience and quick completion of their transactions. In this, we rely on the NBK Mobile Banking App, which we are constantly working to develop by introducing more services and upgrades.”

“The new eQMatic service via the NBK Mobile Banking App will significantly improve branch visiting experience, which comes as part of our attempts to provide cutting-edge digital banking services to our customers and to take all precautions to ensure their safety.” added Al Shoaibi.


NBK Launches New Updates for NBK Mobile Banking App

NBK is committed to maintain its customers’ safety as well as the confidentiality and security of their personal information, while offering them cutting-edge banking services and payment solutions, and updating their information is a key procedure in this regard, she emphasized.

Al Shoaibi highlighted that NBK is committed to reward its customers and encourage them to use digital services, especially the youth segment who are more reliant on e-payment solutions and digital banking services that suit their lifestyle.

It is worth mentioning that over the past period, NBK added many new services and updates to the NBK Mobile Banking App, which contributed to increase customers’ satisfaction, as these updates enabled them to do their banking quickly and easily. Among the latest services introduced in the app were Bill Splitting, and NBK Push Notifications that keeps customers notified of all transactions made on their accounts.

NBK Mobile Banking enables customers to make their various banking transactions quickly and easily, with key services including: money transfer (locally and internationally), NBK Quick Pay, e-Payments, adding new beneficiaries, increasing monthly transfer limit, viewing account statement and paying credit card dues.


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